If you need to return an item you can begin the process by the following steps:
Ⅰ.Tips before Return：
1.Return shipping fee: less than 60% of the defective item(s) value and less than $40, we will cover the actual postage according to the shipping receipt you provided;
2.Return shipping method: registered airmail, our return address are drop off box address, no one will be there to sign for the packages. Therefore, please do not use express way (EMS, UPS, Toll, FedEx, TNT, DHL etc.) to return the packages which usually needs a receiver's signature. Or else, it will be returned to you. Besides, express services are NOT eligible for return shipping cost reimbursements.
3. Return shipping address:
Unit E10, Voyage Park, Portfield Road
Portsmouth Hampshire po3 5fl
Ⅱ.Steps of Returning：
1.An RMA confirmation letter was sent to your email address, please check the mail contents;
2.Print out the RMA label and affix the label to your returned package or write down the RMA code on the outside of the package;
3.Please include a note in your package indicating your return SKU numbers & quantities, and a short description of the problem(s) of the defective unit;
4. Take a picture of the RMA label and proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc).
Ⅲ.Tips after Returned：
1．***Upload the pictures of the RMA label and proof of shipment here***;
2．Please advise us your options about the final solution of your shipping fee and products:
B. Keeps as store credit
D. Keeps as store credit
Thanks for your kindly understanding and cooperation in advance.