Looking for Customer Support and Success Agent // Four Dots Novi Sad
Four Dots is a digital marketing agency dedicated to helping businesses attract more customers by maximizing their online exposure.
Since we launched a couple of our own digital marketing tools (SaaS model), we are looking for new members of our team in our new Novi Sad office, for the position of
Customer Support and Success Agent
Responsibilities:
- Knowing everything there is to know about our tools (don’t worry, we will teach you everything you need to know to be top notch! :) )
- Working closely with development, marketing and sales teams
- Client success management activities: customer onboarding, attending online demo or walkthrough calls with existing customers, answering calls, emails, chat questions...
- Building sustainable trustworthy relationships through open and interactive communication regarding our in-house tools on online platforms (social media communities, group discussions, Intercom, AppSumo, Product Hunt…)
- Handling complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
- Identification and assessment of customers’ needs to achieve satisfaction
- Helping clients deliver results from our tools through training of customers on existing and new software features, and our new products and services
- Weekly/monthly reporting on targets, community stats and user performance to the team leader
- Segmenting lists and creating a highly organized user base for future activations and retention
- Research, analysis and improvement of target user personas and community audiences
Requirements:
- Impeccable English (both written and oral communication), preferably English language graduate
- Basic computer skills and excellent phone disposition
- Positive attitude, customer orientation and ability to adapt/respond to different types of characters
- Excellent understanding of and a strong will to stay up to date with digital trends and the SaaS industry
- Excellent communication, negotiation and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a fast-paced environment
- You are motivated, take initiative and have a hands-on mentality
- You are organized enough to work on parallel projects and can meet strict deadlines
We Offer:
- Learning, development and growth opportunities
- Full onboarding training
- A friendly, creative and encouraging work environment
- A competitive salary and benefits package
- Company events and team buildings
- Regular eight-hour workdays in two shifts
- Complimentary gym membership
Please send us your CV and cover letter to [email protected], deadline 28.06.2018.
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