Ponuda: Helpdesk (User Support Assistant, fulltime)
Hello all,
OSCE misiji u Srbiji i Crnoj Gori (OMISAM) potreban Helpdesk tehnicar.
Lokacija: Beograd, uz eventualno povremeno angazovanje na terenu u prosjeku 2-3 puta godisnje.
OSCE Standard Software:
Microsoft Windows NT 4.0
Microsoft Office 97
Netscape Navigator 4.8
Internet Explorer 6
Groupwise client 6.5.0
Koje ce uskoro biti zamijenjene sa:
Microsoft Windows XP Professional
Microsoft Office XP
Internet Explorer 6
Groupwise client 6.5.1
OSCE Standard Hardware:
HP/Compaq PC (prednost)
Radno vrijeme:
09:00-18:00 ili 08:00-17:00 (sa satom pauze)
Salary Level:
EUR 800 per month (12 times a year) subject to social security deductions. OSCE salaries are exempt from taxation. Applications accompanied by detailed curriculum vitae should be sent to:
[email protected]
Generalne informacije o poziciji (generic vacancy notice, Helpdesk G4)
OSCE Mission in Serbia and Montenegro is looking for qualified candidate who will, under the direct supervision of the Senior IT Assistant and the overall guidance of the Chief of Administration and Finance provide IT helpdesk support to OSCE staff in Belgrade, and support the proper use of office automation equipment and computer applications.
You will act as the primary point of contact for all user-related issues in conjunction with IT equipment and standard computer applications. You will respond to requests for assistance from users regarding technical and/or procedural computer problems, identify the nature of the problem and resolve the problem, and maintain accurate log of entries or requests for assistance. You will develop and update relevant OMISAM document templates as required. You will deploy and re-deploy computer equipment for end-users in offices and meetings, carrying out the necessary cabling and record the location and any movement of equipment. You will test new software and hardware products prior to installation and perform workstation testing after deployment at the workstation as well as brief users on basic operation and handling. You will assist, advise and train staff members in the use of installed PC applications and prepare manuals for the office automation products in use. You will assist in the preparation and update of OSCE IT policies, Standard Operating Procedures and IT standards.
Necessary Qualifications:
Completed secondary education, supplemented by formal IT course training and practical experience. Minimum of two years relevant working experience. Very good knowledge of current computer applications and operating systems and ability to support user requests. Experience in installing operating systems, OSCE standard software and other applications. Very good communication skills and competence in handling of user problems. Excellent English with very good communication skills; Ability to establish and maintain effective working relations with people of different national and cultural backgrounds whilst remaining impartial and objective
The OSCE, as an equal opportunity organization, encourages female candidates to apply.
 |  |
 |
