Potrebni Sistem administratori i inžinjeri
Strana kompanija Eurobpo traži sistem administratore za stalni radni odnos u Beogradu, Nišu ili Novom Sadu.
Može se raditi i po remote principu.
Job description:
► Manage Cases relating to faults, changes or requests from clients, partners
► To monitor and repair network faults and provide support and other network services
► Manage Case queues within the SalesForce System for Faults, Change Requests, Data-Centre Access and Information Requests
► To answer calls from Partners, logging or updating Cases as appropriate
► To monitor the PRTG monitoring system and respond pro-actively to alarms
► Refer faults to carriers and suppliers and chase effectively to ensure satisfactory outcome in shortest timescale possible
► Ensure active cases are handed to/from the overnight Support team
Knowledge & Experience
► Strong background in Telecommunication environment
► Able to demonstrate knowledge of networking topologies and routing protocols
► Confident in the levels of the OSI model and how it relates to MPLS and VPLS
► Process and Teamwork oriented approach with both internal and external customers
► Cisco or Juniper accreditation to at least CCNA level
Please send CV at [email protected]
 |  |
 |
