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ACME SOFTWARE DOO from Novi Sad is looking for a Customer Support Analys

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icon ACME SOFTWARE DOO from Novi Sad is looking for a Customer Support Analys13.01.2011. u 09:43 - pre 141 meseci
ACME SOFTWARE DOO from Novi Sad, Miroslava Antica 7 street is looking for a:
Customer Support Analyst (only from Novi Sad)
to fill roles in its Customer Support team. This group is tasked with helping our customers deploy and implement VoIP based solutions.

Responsibilities & Duties:

- Provide first response and follow-up to customer forums, support e-mails, and support calls
- Provide Tier II support to select business partners
- Assist sales in resolving customer issues and providing follow-up customer care

Required Qualifications:

- Strong verbal and written communication skills.
- Enjoy working with customers.
- TCP/UDP/IP networking experience.
- Good working knowledge of Windows OS (MacOS/Linux would be an asset).
- Be detail oriented.
- Knowledge of XML.

Other Desired Qualifications:

- Experience in software development environment.
- Experience in a customer support position.
- Ability to interface with QA, sales and developers.
- Previous work with SIP and VoIP softphones would be tremendous benefit.
- Knowledge of server side scripting.

Send CV to [email protected]

 
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[es] :: IT berza poslova :: Arhiva IT berze poslova :: ACME SOFTWARE DOO from Novi Sad is looking for a Customer Support Analys
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