ACME SOFTWARE DOO from Novi Sad, Miroslava Antica 7 street is looking for a:
Customer Support Analyst (only from Novi Sad)
to fill roles in its Customer Support team. This group is tasked with helping our customers deploy and implement VoIP based solutions.
Responsibilities & Duties:
- Provide first response and follow-up to customer forums, support e-mails, and support calls
- Provide Tier II support to select business partners
- Assist sales in resolving customer issues and providing follow-up customer care
- Strong verbal and written communication skills.
- Enjoy working with customers.
- TCP/UDP/IP networking experience.
- Good working knowledge of Windows OS (MacOS/Linux would be an asset).
- Be detail oriented.
- Knowledge of XML.
Other Desired Qualifications:
- Experience in software development environment.
- Experience in a customer support position.
- Ability to interface with QA, sales and developers.
- Previous work with SIP and VoIP softphones would be tremendous benefit.
- Knowledge of server side scripting.
Send CV to [email protected]