Mobile Customer Support- Kudos DOOMandatory: Fluent English - professional proficiency
We are looking for a young, ambitious person with a technical background, who uses the Internet on regular basis, has good communication and interpersonal skills, understands mobile phones and the way mobile applications work.
Main responsibilities:
* Providing complex explanation in simple, clear terms
* Working with customers on identification of problems and coming up with and suggesting solutions on a short notice
* Cooperating with engineers to make changes on applications, based on feedback received from customers
* Logging and keeping records of customer queries
Required qualifications:
* Fluent English - professional proficiency
* Excellent analytical and problem solving skills
* Strong logical thinking
* Desire to enhance the total customer experience
* Experience in a fast paced environment.
* Excellent understanding of Android OS and Android apps
* Good interpersonal and customer care skills
* Investigation and diagnostic skills
* Ability to deal with difficult customers
Desired skills:
* Experience with Google Play Developer Console
* 6+ months technical/customer support experience
* Participation in online forums or better moderating an online forum is a major advantage
* Cultural awareness
How to Apply:
We would be pleased to receive your complete application documents, namely, your CV, Cover (Motivational) letter, salary expectations and the possible start date. Feel free to include any information you deem relevant about yourself and your past working experience and apply through our website or send it directly to [email protected].
We usually respond to applications within two working days. After some initial questions via email, you will have an interview. At the latest, one week after the interview you will receive the final answer from us. Once you start working with us, we will evaluate your performance over a one month trial period. You will be reimbursed for the trial period, of course.
We are looking forward to receiving your application.
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